Support & Help Center
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How Can We Help You?

Find answers to common questions, troubleshoot issues, or contact our support team.

📧

Email Support

Get personalized help from our team

support@smartscanner.io

Response within 24 hours

⭐

Rate & Review

Help others discover SmartX

Write a Review

Takes just 30 seconds

💡

Feature Requests

Suggest improvements and new features

features@smartscanner.io

We read every suggestion

🔧 Quick Troubleshooting

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Camera Not Working

Check camera permissions in Settings > Privacy & Security > Camera

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Documents Not Saving

Ensure sufficient storage space and check app permissions

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Cloud Sync Issues

Verify internet connection and cloud service login

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Subscription Problems

Manage subscriptions in Settings > Apple ID > Subscriptions

❓ Frequently Asked Questions

Q: How do I scan a document with SmartX?
A: Open SmartX, tap the camera button, position your document in the viewfinder, and tap capture. The app will automatically detect edges and enhance the image quality.
Q: Is my data safe with SmartX?
A: Absolutely! SmartX processes all documents locally on your device. We never collect, store, or access your documents or personal information.
Q: What's the difference between free and premium?
A: Free version includes basic scanning with a daily limit. Premium offers unlimited scans, advanced OCR, cloud sync, and no ads. Premium costs $2.99/week or $8.99/year.
Q: How do I cancel my subscription?
A: Go to Settings > Apple ID > Subscriptions, find SmartX, and tap "Cancel Subscription". Cancel at least 24 hours before your next billing date to avoid charges.
Q: Can I use SmartX on multiple devices?
A: Yes! Your subscription works across all your Apple devices using the same Apple ID. Enable Family Sharing to share with family members.
Q: How accurate is the OCR text recognition?
A: SmartX achieves up to 99% accuracy with clear, well-lit documents. Performance may vary with handwritten text, poor lighting, or low-quality images.
Q: What file formats does SmartX support?
A: SmartX exports to PDF, JPG, PNG, and searchable PDF. You can also copy recognized text directly to your clipboard.
Q: Does SmartX work offline?
A: Yes! All scanning and OCR processing happens entirely on your device, so you can use SmartX without an internet connection. Cloud sync requires internet.

🚀 Getting Started Guide

Step 1: Download & Install

Get SmartX free from the App Store and open it on your device.

Step 2: Grant Permissions

Allow camera access when prompted for the best scanning experience.

Step 3: Scan Your First Document

Tap the camera button, position your document, and let SmartX do the magic!

Step 4: Explore Features

Try OCR text recognition, cloud sync, and document organization features.

Step 5: Consider Premium

Upgrade for unlimited scans, advanced features, and an ad-free experience.

📱 App Information

Current Version: 1.1
App Size: 44.8 MB
Developer: Ints Graveris
Category: Utilities
Age Rating: 4+
Languages: English

🛠️ System Requirements

  • iPhone: iOS 15.1 or later
  • iPod touch: iOS 15.1 or later
  • Mac: macOS 12.0 or later with Apple M1 chip
  • Apple Vision: visionOS 1.0 or later
  • Storage: At least 50 MB free space recommended
  • Camera: Required for document scanning

🐛 Report a Bug

Found a problem? Help us fix it by providing detailed information:

  • Description of the issue
  • Steps to reproduce the problem
  • Your device model and iOS version
  • Screenshots if applicable

Email us at: bugs@smartscanner.io

🚨 Need Immediate Help?

For urgent technical issues or billing problems:

Priority Support: urgent@smartscanner.io

Include "URGENT" in your subject line for faster response

We aim to respond to urgent issues within 4 hours during business days

📞 Contact Information

General Support

support@smartscanner.io

Technical help, how-to questions

Feature Requests

features@smartscanner.io

Suggestions and improvements

Bug Reports

bugs@smartscanner.io

Technical issues and problems

Business Inquiries

business@smartscanner.io

Partnerships and licensing

Still Need Help?

Our support team is here to help you get the most out of SmartX.

Contact Support